Privacy Policy
By accessing our website and using our services, you consent to the data practices described in this policy.
Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or device ("Personal Data").
A. Information You Provide Directly
This is information you willingly give us when purchasing or signing up for services:
Identifiers: Name, email address, billing address, phone number.
Transaction Data: Details about the products you purchase (e.g., HIPAA Bundle, BAA Template).
B. Information Collected Automatically (Via Technology)
When you visit our website, our service providers (like Shopify, Google Analytics) automatically collect certain data:
Internet Activity: IP address, browser type and version, pages viewed, time spent on pages, and referring website addresses.
Cookies: Small data files stored on your device that help us track your activity and preferences.
How We Use Your Information
We use the Personal Data we collect for the following business purposes:
Fulfill Orders: To process your payment, provide access to your purchased digital documents, and manage your account.
Communication: To send you transaction confirmations, receipts, product updates, and information about new compliance regulations and templates via email.
Marketing: To send promotional materials about our products and services (you may opt-out of these emails at any time).
Analytics & Improvement: To monitor and analyze trends, usage, and activities in connection with our website to improve our products and services.
Disclosure and Sharing of Your Information
We do not sell your Personal Data. We may disclose your information to the following third parties who perform services on our behalf:
Service Providers: Third-party vendors who assist us with payment processing (e.g., [Shopify Payments / Stripe]), email distribution (e.g., [ConvertKit / MailerLite]), and website analytics (e.g., Google Analytics).
Legal Compliance: When required by law, regulation, or legal process, or to protect our rights or the safety of our users or others.
Data Security and Retention
We take reasonable technical and administrative measures to protect your Personal Data from loss, theft, misuse, and unauthorized access. Note that no electronic transmission or storage is 100% secure.
We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., tax and accounting requirements).
Your Data Rights
Depending on your location, you may have the right to:
Access: Request copies of your Personal Data we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request the deletion of your Personal Data (subject to our legal obligations).
Opt-Out: Unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
Digital Product Refund Policy
Because you are purchasing immediate, non-tangible, and copyrighted digital goods (templates, policies, and kits), we maintain a Strict No-Refund Policy with the following terms:
Final Sale: All purchases of downloadable compliance documents, template bundles, and training kits are final and non-refundable.
Irrevocable Access: Once payment is successfully processed and the download link or file access is provided, the transaction is considered complete, and you have received the full value of the product.
Preview and Due Diligence: We encourage all customers to read the full product descriptions and contact us with any questions before purchasing to ensure the product meets your needs.
Disclaimer
No Attorney-Client Relationship:
The purchase and use of these polices do not create an attorney-client relationship between you and ArkHealth Compliance nor its experts. The documents do not constitute legal, medical, or regulatory advice.
User Responsibility:
Compliance requirements vary based on state, specialty, and payer contracts. It is the sole responsibility of the purchaser to review and ensure these documents meet all applicable local, state, and federal laws and regulations. You should consult with additional qualified legal counsel or an internal compliance professional specific to your organization's needs before implementing any policy.
